Hp laptop going crazy

Hp laptop going crazy

My screen started going haywire a couple days ago. I got a HP TouchSmart Notebook from my boyfriend as a present and everything was going great utnil the screen started messing up.

The touch function on my scree stoped working and it does not recgonize my touch at all. The screen also starts pulling up windows whenvever it wants and whatever window it wants. The pointer gets stuck in the upper right hand corner all the time and freezes there and then I have to restart the computer by using the power button.

I updated to Windows 8. I tried recalibrating the screen and that didnt help. I tried a system restore, a defregment, and a disk cleanup but the screen still messes up and wont work properly. There is also a box that appears all the time in the right hand upper corner. Any help would be great. Hi voodooangel.

First I would try installing the original drivers using the recovery manager. This will reinstall the Operating System back to Windows 8 but should not affect your personal files. To be safe I do suggest doing a backup before completing this step. You can also contact HP support for assistance. They can remotely connect to your system to help overcome difficulties. Please call our technical support at World Wide Phone Support.

This did not help at all. Everything is still acting up and doing the same as I exokained before and now the screen is freezing for long periods of time. I dont know what to do about any of this and it is very frustrating as I use my computer for school. The last thing to try would be a recovery back to factory. The recovery process will offer you the opportunity to backup your personal files to prevent data loss.

If you have not previously done one, I suggest you do one now. If the issue should still remain again please contact HP support for further assistance. They can remotely access your system to help determine the issue as well as provide the resolution. Didn't find what you were looking for? Ask the community.Hi ItZME1. Welcome to the HP Forums! This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and I understand that the touchpad is not working correctly. I would like to know whether you are using the touchpad or an external mouse? If you are having issues with the touchpad follow the steps in the below article. Let me know how it goes. Awaiting your reply! To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care now and have a splendid week ahead.

Good day! It's erratic, and usually would snuggle up to the left or right corner. I noticed, this particularly occurs when there is a cold draft wind drawn onto the screen. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied.

Simply ask a new question if you would like to start the discussion again.

Cursor Jumping or Unexpected cursor behaviour [SOLVED}

All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended. Product: Pavilion xI have to turn off the laptop then on again. It works for a while then does the same again So annoying for an expensive Laptop. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.

If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure. Go to the Device Manager and select your mouse.

Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. Touchpad on my HP Laptop is going crazy. Tried an older external mouse. Tried uninstalling the driver and restarting. Nothing has worked yet. Any other ideas? Hello, Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.

If you have any other questions about posting in the community, please feel free to send me a private message! Thank you.

hp laptop going crazy

Didn't find what you were looking for? Ask the community or Ask the Virtual Agent.

hp laptop going crazy

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 4. HP Recommended. Product: envy 13 -ABNS. Operating System: Microsoft Windows 10 bit.

I have the same question. Tags 2. Tags: envy 13 -ABNS. HP Support Agent. Message 2 of 4. Uninstall and reinstall the drivers for your mouse: Go to the Device Manager and select your mouse. Click Device Manager.If it works on bios, it's a software issue: please reinstall windows using a recovery media if you haven't already.

Cant do that after restarting instantly goes crazy. I appreciate the reply, however, the steps I'm referring to appears way before logging into the computer.

hp laptop going crazy

As soon as you push the power button in, start Tapping on the F10 key repeatedly until you see a different screen. Once you're on the BIOS utility screen, use the touchscreen to select different tabs, And let me know if you are able to highlight anything on that screen using the touchscreen. I appreciate you attempting that again and if that's the case, it's definitely a hardware failure.

You will need to contact HP to set up a hardware service. Feel free to post your query for any other assistance as well, It's been a pleasure interacting with your and I hope you have a good day ahead.

And click on the Purple Thumbs up icon at the bottom of my comment. I am experiencing the same problem. I am leaning toward concluding the problem is hardware related as it also exists in Bios and not just in the Windows environment.

If that's so then I am definitely recommending anyone who is interested in the product to avoid it and save their money. I am very disappointed that the hardware wore out so quickly.

I have a Dell Inspiron with the first generation dual core processor and it is still running strong. I actually had to revert to using it until I could find a work around.

I had eventually hook up an external monitor, mouse and keyboard and keeping the clam shell open just enough where it wouldn't go into sleep mode. But it is frustrating because one of the reasons it was purchased was for the touch screen capabilities. Maybe I should have gone with Dell.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information serial numbers and case details. Asmita I am an HP Employee.

Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.My computer is 2 years old, was running Windows 8. There is no way to control by cursor or touch screen, and the only thing to do is turn off the power button.

I finally reset to factory specifications and only loaded a couple of applications antivirus, HideMyAss, my music files and that worked for a while, but problem has restarted. I raised the computer an inch in case overheating was a problem, although it doesn't seem to run hot. Go to Solution. Welcome to the HP Forums, I hope you enjoy your experience!

Learn How to Post and More. To start, can you provide me with the Product Number of the notebook? In the meantime, what is the current Operating System for your notebook? If you performed a System Recovery, to put the notebook back to its factory settings, then you should have the original Operating System that came with the notebook.

After that, do not install any programs for a few days, and see if the notebook has the same issue. If not, load one program at a time, starting with the Anti-Virus.

Allow a day or two to pass after installing each program. This is to verify that you do not have Malicious Software within those files.

Otherwise, the issue may continue to reoccur. Thanks for the suggestions, and I have been trying them for several weeks now. I have to believe that there is a physical cause for the problem--after running for several hours some component gets stressed and all control over the system is lost.

After shutting down the machine with the power button and leaving it overnight, it works fine again for several hours. I guess I can live with that if it doesn't get any worse, as I have 2 tablets and a chromebook to fall back on if I don't need Windows. Thanks again. Didn't find what you were looking for?

Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 3.Welcome to HP Support Forums. Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist. I read that the internal fan is too fast and makes a loud noise. There are various factors that could lead to the fan noise. Please ensure that the air vents of the laptop are clean and clear:.

The following graphics show the dust accumulation on the inside of the laptop, but dust around the fans and heat shield of the laptop can be cleaned without opening the computer. Use a can of compressed air a vacuum cleaner on blow function or a hair dryer in cool air mode can also be used, though compressed air is better suited for this task to remove dust from the laptop vents and prevent overheating.

Removing the dust increases the air flow to improve cooling and allows the fan to run quieter. Be sure to find and clean all the vents on your laptop with the compressed air. Your particular laptop might have vents on the side, the back, or the bottom. Some newer laptops might not have any vents at all. You should blow the compressed air into the vents on your laptop, and into other openings such as the fan intake vent to help keep the air circulating and prevent dust from accumulating on components.

To decrease the likelihood of overheating problems, ensure the fans on your laptop are able to ventilate properly. Proper ventilation for the system is important for laptop operation. Follow these guidelines to ensure adequate ventilation:. Secondly, consistent CPU load can cause heat buildup in the computer, forcing the fan to run continuously to keep the computer at operating temperatures. This heat buildup might be caused by corrupt software or malware.

The screens vary slightly depending on your version of Windows. You will still see a Processes tab and CPU column. To find more information about a process, search the Internet using the process name that displays in the Windows Task Manager. Look for information that mentions the issue through other reports and suggests steps for resolving the issue. Finally, you may perform a BIOS update on the laptop if the fan continues to be loud.

The charger must be connected during the BIOS update to avoid any power failure due to battery draining out.Thanks for reaching out to us on HP Support Forums. Not worry, I'll do my best to help you. To provide an accurate resolution, I need a few more details:. Meanwhile, I did some research and suggest you to perform the following steps to fix this issue:. Also, run the hardware test on the touchscreen.

The following steps will help. Hold the power button for at least five seconds to turn off the computer. If the touchscreen test fails then you may have to contact our HP phone support to explore the hardware repair options for the laptop.

I sincerely hope this fixes the issue. Let me know what happens. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 2. HP Recommended. Operating System: Microsoft Windows 10 bit. Tags 2. HP Support Agent. Message 2 of 2. Meanwhile, I did some research and suggest you to perform the following steps to fix this issue: Please download and install the firmware update for this touchscreen.

The following steps will help; Hold the power button for at least five seconds to turn off the computer. Select component tests. Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the Terms of Use and Rules of Participation.